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General Terms & Conditions

Last updated March 2022

TERMS OF USE

Sage & Willow operates online through the websites www.sage-willow.com and https://sage-willow-llc.shoplightspeed.com ("the Site"). Use of the Site is regulated by the terms and conditions that appear below and as outlined in our Privacy Policy. These terms and conditions can be modified at any given time by Sage & Willow.

In using the Site, you are acknowledging to have read and understood these terms of use in full. Should you not want to be bound by these terms of use, please do not use the Site.

Sage & Willow operates the Site out of its business in Corinth, in the state of Mississippi, in the United States of America. United States laws govern the Site. For anything to do with this policy please contact Sage & Willow at:

Sage & Willow
3504 Battlefield Cv.
Corinth, MS 38834 

or email: [email protected]

GENERAL CONDITIONS OF SALE

The following terms are applicable to purchases made through the Site for products available through the Site. From time to time, Sage & Willow may change or alter these terms which will be applicable to orders placed on or after the effective date stated by Sage & Willow. By placing an order, you agree to be bound by and accept these terms.

Placing an Order

To be able to place an order you must be the owner or authorized holder of a valid payment card, 18 years of age or older, and not barred from using the Site under applicable laws.

If you choose to create an account, you will be asked to create a personal user identification (your username) and password. It is important that you always keep your password protected and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.

If you receive confirmation of an order via email from the Site, this does not constitute that an order has been accepted by Sage & Willow, or that there is an offer to sell. Sage & Willow reserves the right, without any prior notice, to refuse service to any customer and/or limit the ordered quantity of any item ordered. Verification of any personal or credit card information may be required at any time by Sage & Willow before accepting any order.

Once Sage & Willow has received your order, we will send you an order confirmation via email with your order number and details of the items that you have ordered. We will continue to communicate electronically with you via email regarding the shipping status of your purchase. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

Please allow at least 1-2 business days for order processing before your order is shipped. Handling times may increase during peak seasons.

For shipping, please allow at least the following business days for transit:

United States:

Standard - 5-7 business days
Express - 2-3 business days

Delivery times do not include Saturday, Sunday, or Holidays.

Change or Cancel Order

As we aim to ship your order as quickly as possible, we regret that it is usually not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especially the billing and shipping address. Sage & Willow can be contacted during business hours but if we are unable to facilitate an order change or cancellation request, you may process a return under our Shipping & Returns Policy.

Payment

Payment will be made by a payment method approved by Sage & Willow. Approved payment methods are listed at check out. Your payment method will not be accepted under the following conditions:

  1. The name on the credit card does not match the billing address provided.
  2. The billing address given does not match the bank records.

The Order confirmation email that is sent to you after checkout is the proof of purchase and we highly recommend that you save a copy of that document for future reference.

Sage & Willow must receive payment in full for the order before the order can be shipped.

Pricing & Taxes

  1. The price charged for each item that is ordered will be the price that is in effect at the time the order is placed on the Site.
  2. Charges for shipping and duties/import taxes are not included in the price, please check your shopping cart prior to checking out.
  3. Sage & Willow will charge sales tax where required to do so by law. The required charges will be calculated upon the order total and displayed in your order confirmation.
  4. Sales Tax and shipping will be itemized in your shopping cart and on your order confirmation email.
  5. Sage & Willow reserves the right to change prices of products offered on the Site at any time, without prior notice.
  6. For North American customers: orders shipping in USA will be charged in US dollars.

Shipping

Sage & Willow will deliver the products ordered by you to the shipping address that you transmit at the time of your order. If the shipping address on the order is incorrect, Sage & Willow will not be held liable. Please ensure that you check that the shipping address is correct prior to submitting your order.

Deliveries will be sent out by Sage & Willow as soon as possible following the acceptance of your order, depending on which method of delivery you chose on the Site. The waiting period and charges for the ordered products, any sales taxes and delivery fees are assessed the moment the orders are submitted and accepted on the Sage & Willow site. If a product becomes unavailable after the order has been submitted and accepted, a credit for that product will be issued back to the original method of payment.

You automatically become the owner of the product you have ordered the moment Sage & Willow hands them to the carrier. As of then, you will assume all risks related to the product ordered, and Sage & Willow will not be held accountable for their loss or damage.

If an order cannot be delivered and is returned to Sage & Willow undelivered, we consider that you have exercised your right to cancel the contract. We will refund you in accordance with our return policy when an undelivered package is returned.

Sage & Willow shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.

Delivery of products is subject to the rules of the delivery companies with which Sage & Willow does business, at this time, FedEx, USPS, UPS, as well as any other company rules with whom Sage & Willow may do business with from time to time. You are in particular subject to the rules concerning a signature acknowledging receipt of products. Should signature be required and you are absent from the location where you requested delivery, you shall be responsible for the recovery of the products according to the rules of the delivery company.

If the contents of an order that you received does not match the items that you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt on 561-465-6674 (English language services available) or email [email protected].

Inventory

It is possible that your order may be delayed before being shipped to you, while we wait for one or more out-of-stock items to become available.

Sage & Willow does not guarantee the availability of inventory for products offered on the Site. If Sage & Willow is unable to deliver a product that you have ordered due to insufficient inventory, Sage & Willow will advise you by email and refund your original method of payment the value paid for the product that is not available due to insufficient inventory.

Sage & Willow will not under any circumstances be responsible for any damage you may suffer due to insufficient inventory.

Mobile

Sage & Willow, LLC offers its customers mobile alerts regarding sales, promotional events, new product releases, and cart reminders by SMS message (the "Service"). By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Sage & Willow, LLC reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

  1. Authorize Sage & Willow, LLC to use auto dialer or non-auto dialed technology to send text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
  2. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
  3. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
  4. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please call 561-465-6674. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service, your message frequency may vary. You may receive an alert when instances occur such as:

  1. Sale promotions
  2. Event information
  3. New product release announcements
  4. Cart reminders

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Sage & Willow, LLC may add or remove any wireless carrier from the Service at any time without notice. Sage & Willow, LLC and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from Sage & Willow, LLC, text the word STOP to any of the text messages you have received from Sage & Willow, LLC. For Services operated through a different number, text STOP to that number to opt out. Your opt-out request may generate either a confirmation text or a texted request to clarify the text message program to which it applies (if you have more than one). To complete your opt-out, please provide the requested clarification. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Sage & Willow, LLC and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Sage & Willow, LLC through any other programs you have joined until you separately unsubscribe from those programs. These Terms still will apply if you withdraw the consent mentioned above or opt out of the Service.

You can text HELP for help at any time. This will provide you a link to the terms and conditions along with a phone number to call for assistance. You can contact us at at Sage & Willow, LLC 3504 Battlefield Cv. Corinth, MS 38834, [email protected] or 561-465-6674.

Changes to Terms

These Mobile Terms and Conditions are subject to change at any time without notice.

Responsibility

In the case where responsibility of Sage & Willow to you may be held, such responsibility shall be limited to an amount of money equivalent to the prices you paid for the products returned. Notwithstanding the proceeding, nothing in this article may have for effect to limit any right you may have as a consumer with respect to one or other of the laws of public order that maybe applicable to you.

Errors and Inaccuracies

Though it is our priority to provide you with complete, current, and accurate information, our Site may contain content that is subject to human and/or technological errors, for example typographical errors, inaccuracies, omissions, etc. This content may include information related to pricing and availability, as well as material that is incomplete or outdated. Sage & Willow reserves the right to correct such information, even after an order has been placed. We may change or update information without prior notice at any time. Consequently, we apologize for any inconvenience that such errors may produce.

Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation: (a) accessing data not intended for you, including logging into a server or account which you are not authorized to access, (b) attempting to probe, scan or test the vulnerability of a system or network to breach security or authentication measures without proper authorization, (c) attempting to interfere with, disrupt or disable service to any user, host or network, including, without limitation, via means of "denial of service" attacks, overloading, "flooding", "mail bombing" or "crashing", (d) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting, (e) disrupt network nodes or network services or otherwise restrict, inhibit, disrupt or impede Sage & Willow's ability to monitor or make available the Site, or (f) taking any action in order to obtain services to which you are not entitled. Violations of system or network security may result in civil or criminal liability.  Sage & Willow will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting anyone who is involved in such violations.

Trademarks, logos, photos

Trademarks, logos, photos, and restrictions relative to use Trademarks, photos, logos, or any other element used or exhibited on the Site are trademarks registered by Sage & Willow or by third parties. Reproductions, copies, distribution, publication, translation, display or transmission of these elements without obtaining previously written authorization by the owner of these trademarks, logos, photos, or any other element originating from the Site is strictly prohibited.

Limitation of Liability

The Site and the components contained within it will be provided as is, without any implicit or explicit guarantees. On reservation of all public legislation to contrary effect, Sage & Willow declines any responsibility and will not grant any guaranty regarding quality contrary to a particular use. Sage & Willow takes no representation regarding the use of a product, the validity, the exactitude or the reliance of any element reproduced on the Site or when results ensue the use of these products.

Contacting Us

For questions or comments regarding any part of the above, please contact Sage & Willow at:

Sage & Willow
Subject: Website Policy 
3504 Battlefield Cv.
Corinth, MS 38834

or email: [email protected]